Technical Support Services (TSS)

TriumphSys specializes in establishing and running level 2 and 3 technical support services. Some of the technologies and platforms we can support are:

  • Java/J2EE platforms

  • Microsoft .net programming, SQL, SharePoint and BI

  • Oracle Database tuning, administration and management

  • IT Security, monitoring and incident management

  • SAP enterprise application support

  • Open Source, Linux environments

  • Joomla, Life Ray and other Portal environments

  • Any other custom environments where your first line of help desk staff needs back-end technology support for problem-solving and SLA adherence

TriumphSys level 2 and 3 services can also encompass code level debugging, fixing, testing and production ready releases. TriumphSys experts work with your teams to analyze existing code, problems and issues so that appropriate baseline SLAs are established that balance user needs with existing constraints. TriumphSys can help customers enhance the technology / application quality so that SLAs can be improved over time and customers can extract higher value from their application investments.

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